Master's Fellow – Continuous Improvement, Process Governance, BPMN, Lean
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🔥 0 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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📋 Description
• Design and implement a scalable, sustainable, efficiency-oriented operating model. • Reduce the workload of the commercial team, ensuring focus on higher-value activities. • Improve customer experience through simplification, standardization, and scaling of operational processes. • Support the transformation of the service model, ensuring integration between processes, people, and technology.
🎯 Requirements
• Master's degree: in progress or completed. • Fields of study: Computer Science or Computer Engineering, Software Engineering, Information Systems. • Required knowledge: Process mapping (AS-IS and TO-BE); BPMN and process modeling; Lean Six Sigma; Continuous Improvement; Project Management (Agile/Scrum/Kanban); Performance management using KPIs; Process analysis and simplification; Business requirements elicitation. • Desired knowledge: Lean Six Sigma certification (Yellow or Green Belt); Experience in digital transformation; Experience in journey mapping/design; Knowledge of banking or financial operations management; Low-Code/No-Code automation tools (Power Platform, Power Automate, Automation Anywhere or similar).
🏖️ Benefits
• Stipend: BRL 9,000.00
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