Account Manager

🕒 May 14

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Skeelo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

👥 B2C

📱 Media

B2C • Media

Skeelo is a subscription-based digital reading app that gives users access to monthly ebooks and audiobooks through partnerships with publishers. Users download the app from the App Store or Google Play, receive new titles each month as part of their plan (with options to swap the book of the month), and keep the books they receive permanently. Skeelo focuses on on-the-go reading and listening, offering a curated digital library for consumer readers and audiobook listeners.

📋 Description

• Manage and develop accounts within one of Skeelo's client portfolios, working with a strong farmer profile (focused on relationship building, retention, and account expansion) • Maintain ongoing communication with clients, ensuring a positive, long-lasting relationship and handling the resolution of requests or more complex issues • Identify upsell and cross-sell opportunities, promoting new products and services • Develop retention strategies that help reduce churn and increase customer loyalty • Analyze portfolio data and prepare performance reports, generating insights to improve account management strategies • Conduct proactive client visits and participate in strategic industry events

🎯 Requirements

• Previous experience in the Telecom sector, with knowledge of the industry (essential requirement) • Solid experience as an Account Manager with a strong focus on retention and client relationship management • Knowledge of VAS (Value-Added Services) • Intermediate experience with CRM tools (such as Salesforce, HubSpot, or similar) • Strong analytical skills and autonomy to handle more complex account management situations • Availability to travel and visit clients

🏖️ Benefits

• Health plan (no cost and no co-pay for you and your dependents) • Dental and life insurance • Flexible meal allowance on Caju (real freedom of use) • Complete wellbeing benefits: Totalpass (physical activity) + ZenKlub (mental health) • Annual variable compensation (PPR) tied to targets and impact • Access to Skeelo Premium + book club with monthly ebook • Childcare allowance + extended parental leave • Combined São Paulo public holidays + paid year-end company shutdown • Birthday day off