Account Manager

🕒 March 5

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Slip Robotics

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚗 Transport

☁️ SaaS

💰 $10.6M Venture Round on 2023-05

Transport • Logistics • SaaS

Slip Robotics is a company focused on transforming the logistics industry with its innovative robots-as-a-service technology. Their flagship product, SlipBots, are designed to eliminate bottlenecks in loading docks by drastically improving speed, safety, and efficiency in the freight loading process. SlipBots enable truck loading and unloading in just 5 minutes without the need for forklift operators to enter trailers, thereby increasing throughput and expanding the labor pool. The service offers a subscription model that includes comprehensive support and live data insights without requiring Wi-Fi or IT integration, making it a seamless solution for last-mile freight logistics. Slip Robotics aims to revolutionize supply chain operations by optimizing short-haul, high-frequency logistics across various industries.

📋 Description

• Own the commercial relationship and overall success of assigned customer accounts. • Lead customer engagements across the contract lifecycle, including deployment coordination, onboarding, training, and ongoing account management. • Serve as the primary point of contact and trusted advisor for customers, providing guidance on best practices and operational optimization using Slip Robotics’ solutions. • Identify and develop opportunities for account expansion through upsell, cross-sell, and additional deployments. • Monitor account health and performance KPIs, proactively addressing risks and identifying improvement opportunities. • Partner with internal teams to ensure successful project delivery, including resource coordination, timeline management, and issue escalation when necessary. • Analyze customer workflows and operational performance to recommend improvements that increase customer value and strengthen the partnership. • Maintain strong relationships across customer organizations, from operational teams to executive stakeholders. • Manage account activity, including regular customer meetings, reporting, and documentation of key interactions.

🎯 Requirements

• Bachelor’s degree in engineering, business, or a related field preferred; equivalent experience strongly considered. • Experience managing multiple customer accounts in industrial, logistics, or technology environments. • Strong understanding of warehouse, manufacturing, dock operations, or shipping logistics. • Experience supporting or deploying robotics, automation, or engineering solutions in customer environments. • Strong project management capabilities and ability to coordinate complex technical initiatives. • Excellent communication skills with the ability to engage both technical and operational audiences.

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation, Sick & Public Holidays) • Stock Option Plan