Partner Success Manager

🕒 August 17

🇿🇦 South Africa – Remote

💵 R450k - R550k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Smarsh

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Private Equity Round on 2016-01

Consulting • Healthcare • Insurance

Smarsh is the global leader in communications data and intelligence, focusing on digital communications compliance and risk management in regulated industries. With over two decades of experience, Smarsh delivers AI-enabled solutions to unlock business insights from communications data at scale. Trusted by 95% of top financial firms and managing billions of messages monthly, Smarsh offers services like chat capture, email archiving, and digital risk surveillance. Their platforms are designed to meet the diverse and evolving needs of financial services, government, healthcare, and other industries, enhancing productivity and ensuring compliance with digital communication governance challenges.

📋 Description

• Own the end-to-end renewal process for partner-managed recurring revenue and protect base ARR • Lead renewal orchestration and execution, including 120-day pre-renewal planning cycles • Build and maintain renewal forecasts, risk visibility, and renewal governance • Manage a self-provisioning partner book of business • Define partner health scoring frameworks and monitor adoption, usage, and value realization • Identify churn risks and execute mitigation strategies • Lead QBR cadence and governance processes • Drive adoption strategies and success plans aligned to partner outcomes • Support legacy agreement transitions and contract normalization • Lead escalations and coordinate internal resources to resolve issues • Partner with Channel Account Managers on expansion signals, pricing alignment, and commercial strategy • Collaborate with Partner Enablement Managers on enablement readiness and product adoption • Maintain clear role boundaries across the channel operating model

🎯 Requirements

• 5–10 years in Customer Success, Partner Success, Account Management, or similar roles • Proven experience managing renewals, retention, and recurring revenue models • Experience working within partner channel ecosystems • Experience working in matrixed environments across Sales, Operations, and Enablement • Experience in SaaS or recurring revenue environments • Strong understanding of renewal processes, forecasting, and retention strategies • Experience with CRM platforms such as Salesforce • Data-driven decision making • Strong forecasting discipline and ability to manage risk and ambiguity • Structured, process-driven, analytical, and execution-focused • Ability to build trust and influence partner stakeholders at multiple levels • Strong focus on value realization and adoption strategy • Ability to navigate role boundaries and drive aligned execution • Strong communication and stakeholder management skills

🏖️ Benefits

• Bonus programs may apply and will be discussed during the recruiting process • Local cost of living assessments at the time of offer • Opportunities for learning and professional development • Diverse and inclusive workplace • Comparably.com Best Places to Work Awards culture