Director of Clinical Experience, MD/DO

🕒 April 27

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SmarterDx

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💰 $6M Seed Round on 2022-04

Artificial Intelligence • Healthcare Insurance

SmarterDx is a company that specializes in clinical AI, offering solutions to improve hospitals' revenue integrity and quality metrics. By analyzing 100% of patient charts, SmarterDx's proprietary AI algorithms identify differential diagnoses that may otherwise be missed, providing a significant boost to revenue opportunities for hospitals. Their services enhance clinical documentation integrity (CDI) by flagging clinical evidence with missing diagnoses or diagnoses lacking associated evidence, thereby ensuring compliance and streamlined workflows. SmarterDx prides itself on delivering immediate results and high customer satisfaction, thanks to its AI-driven insights which save time for CDI teams performing repetitive tasks.

📋 Description

• Build and lead the Clinical Experience function, including hiring, mentoring, and scaling a team of clinical experts • Own clinical relationships with key health system partners, acting as a trusted advisor to clinicians, CDI teams, and executives • Drive successful onboarding and adoption of SmarterDx’s platform across customer organizations • Develop and standardize playbooks for clinical onboarding, training, and ongoing engagement • Partner closely with Customer Success to improve retention, expansion, and overall customer health • Establish and track key performance metrics (adoption, utilization, clinical impact, customer satisfaction) • Create structured feedback loops to translate customer insights into actionable product improvements • Collaborate with Product and Engineering to shape roadmap priorities based on real-world clinical workflows • Support Sales as a clinical expert in late-stage deals and strategic accounts • Identify opportunities to improve internal processes and increase scalability of clinical experience

🎯 Requirements

• MD or DO (or equivalent advanced clinical degree) • Deep expertise in clinical documentation, ICD-10 coding, CDI, and revenue cycle operations • 7–10+ years of relevant experience in healthcare, with exposure to health systems or provider organizations • Experience in a customer-facing role (e.g., customer success, implementation, clinical consulting, or solutions engineering) • Proven track record of building and managing high-performing teams • Strong communication skills with the ability to engage both frontline clinicians and senior healthcare executives • Ability to translate complex clinical workflows into clear, actionable insights • Experience working cross-functionally with product, engineering, and go-to-market teams • High ownership mindset with the ability to operate in ambiguity and drive outcomes • Comfort working in a fast-paced startup or high-growth environment.

🏖️ Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. • Remote-First Team – Work from anywhere in the U.S. • Unlimited PTO & 10 Holidays – So you can relax and recharge. • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.