Program Manager

🔥 0 minutes ago

🇮🇳 India – Remote

💵 ₹1.9M - ₹2.1M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Smile Train

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🏥 Healthcare

🍽️ Food & Beverage

🤝 Non-profit

Healthcare • Food & Beverage • Non-profit

Smile Train is the largest cleft-focused organization in the world, providing support to children with clefts through a sustainable model that empowers local medical professionals. Operating in over 75 countries, Smile Train offers 100%-free cleft surgery and essential care, including feeding and nutrition, hearing and speech services, and oral health counseling. They partner with medical professionals and organizations to deliver training and resources, uplifting communities by transforming the lives of more than 2 million children over the past 25 years. As a non-profit organization, they rely on donations to continue offering free, life-changing treatment to children worldwide.

📋 Description

• Serve as the primary relationship manager for partner hospitals and treatment teams within the assigned area • Maintain partner communication and alignment with Smile Train policies and expectations • Address partner inquiries, operational challenges, and patient-related concerns • Gather administrative documentation, credentialing information, reports, surveys, and program updates • Support onboarding of new partners and practitioners • Oversee Smile Train program implementation across the assigned geographic area • Conduct monitoring visits to assess program performance, safety practices, compliance, and patient care standards • Review surgical outputs, compliance indicators, and documentation • Address program gaps and support operational improvements • Facilitate treatment-type additions and practitioner accreditation processes • Support partner training initiatives, workshops, and webinars • Coordinate with internal teams, medical advisors, and subject matter experts • Monitor compliance with patient record, safety, reporting, branding, and partnership requirements • Facilitate safety audits and quality reviews; track corrective action items • Support management and reporting of sentinel events • Address patient complaints and feedback • Monitor partner budget utilization and review funding applications • Support financial audits and corrective actions • Represent Smile Train at partner meetings, trainings, and program-related events • Support awareness campaigns, organizational events, patient stories, partner case studies, and reporting • Track partner performance and program outcomes using program data and reporting systems • Monitor quality, output, and compliance indicators • Identify operational challenges and opportunities • Provide regular updates and program insights to the Area Director – South Asia • Travel approximately 40–50% across assigned states, partner hospitals, program sites, and remote districts

🎯 Requirements

• Bachelor’s degree in public health, Healthcare Management, Social Sciences, Development Studies, Business Administration, or a related field • Minimum 6-8 years of relevant experience in managing or implementing programmes in the public health, healthcare, or non-profit/development sector • Demonstrated experience managing partner hospitals, healthcare institutions, or implementation partners and coordinating multi-site programmes • Proven experience in programme implementation, monitoring, reporting, compliance, and quality assurance • Experience working with healthcare providers, public health programmes, or hospital networks • Strong stakeholder management skills with the ability to coordinate effectively across partner institutions and cross-functional teams • Experience analysing programme performance data, identifying implementation gaps, and driving operational improvements • Strong programme and project management capabilities • Experience in monitoring programme performance and ensuring compliance with organizational guidelines • Ability to manage multiple stakeholders and competing priorities effectively • Excellent analytical, problem-solving, and decision-making abilities • Strong written and verbal communication, coordination, and documentation skills • Proficiency in Microsoft Office Suite and programme management/reporting tools • Ability to work independently in a dynamic, cross-functional environment • Willingness to undertake regular travel to partner sites, including field and remote locations • CV and cover letter required; only applicants providing a cover letter as directed will be considered

🏖️ Benefits

• Frequent travel to partner locations, including remote areas • Equal opportunity and inclusive hiring • Opportunity to contribute to a mission-driven organization improving cleft care outcomes