Program Analyst, Incentive Operations – US Shift

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Sophos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

💰 Post-IPO Equity on 2021-08

Consulting • Healthcare • Manufacturing

Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.

📋 Description

• Manage and maintain incentive program data, including eligibility, deal tracking, and attainment • Configure and set up incentive programs within incentive management platforms based on defined program requirements • Perform complex data preparation, validation, reconciliation, and manual data manipulation across multiple data sources prior to system uploads. • Maintain ongoing data integrity across Salesforce, incentive platforms, and supporting operational spreadsheets. • Generate recurring reporting and dashboards using Excel and Power BI • Support internal stakeholder and external partner inquiries related to program participation, attainment, and payouts. • Investigate and troubleshoot discrepancies in program data, payouts, and system outputs in collaboration with vendors and cross-functional teams. • Support enrollment tracking, bulk data uploads, payout preparation, and payment validation. • Develop and maintain process documentation and audit trails supporting manual data transformations and operational activities. • Identify data anomalies, perform root cause analysis, and implement corrective actions to improve data quality and operational efficiency. • Partner closely with Program Managers and Partner Care teams to ensure successful operational execution of global incentive programs.

🎯 Requirements

• 5+ years minimum in data operations, program administration, or similar field • Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, INDEX/MATCH, data validation, formula troubleshooting, conditional logic, and manipulation of large datasets. • Experience with Power BI and Salesforce • Experience working with large datasets and operational systems • Demonstrated ability to validate, reconcile, and analyze data with a high degree of accuracy. • Strong analytical thinking, problem-solving, and root cause investigation skills. • Exceptional attention to detail and ability to manage multiple priorities simultaneously.

🏖️ Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing