Virtual Medical Assistant – Insurance Verification, Patient Coordination

🔥 1 hour ago

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SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

☁️ SaaS

Consulting • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Answer inbound phone calls and respond to patient inquiries professionally • Manage SMS/text communication with patients • Respond to emails and maintain communication workflows • Confirm upcoming appointments and handle rescheduling • Schedule patient appointments accurately • Coordinate calendars and manage provider availability • Verify insurance eligibility using EOBs • Determine co-pays, deductibles, and coverage details • Work within RCM tools to check benefits • Administer pre-appointment assessments (e.g., PHQ-9) • Ensure patient forms are completed prior to visits • Maintain accurate patient records and documentation • Manage inboxes and communication channels • Support overall front-office workflows

🎯 Requirements

• Prior experience as a Virtual Medical Assistant or in healthcare administration • Strong understanding of: • Insurance verification • EOB interpretation (co-pays, deductibles) • Experience handling high-volume patient communication (calls, texts, emails) • Excellent verbal and written English communication skills • Strong organizational and multitasking abilities • Ability to handle sensitive patient interactions with professionalism and empathy • Experience in mental health or behavioral health environments (highly preferred) • Familiarity with the following tools: • Valant EMR • Weave (phone/text platform) • Valentree • CareCloud

🏖️ Benefits

• Fully remote role • Fast-paced, patient-focused environment