Dental Virtual Assistant

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🔥 23 minutes ago

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Community First Dental

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2 - 10 employees

We offer modern, personalized dental services from compassionate family dentistry and anxiety-free treatments for all ages to same-day emergency care, root canals, and cosmetic options. With cutting-edge technology like AI-designed Veneers and Implant Crowns and a serene, modern office, we deliver affordable care with zero judgment.

📋 Description

• Providing frontline communication and scheduling support to patients. • Managing insurance verification, claims, and billing coordination to ensure operational accuracy. • Collaborate daily with our dentists, billing staff, and office manager to make sure patients feel supported from their first call to their final claim. • Handle inbound and outbound calls, text messages, and emails with empathy and professionalism. • Schedule, confirm, or reschedule patient appointments using Curve Dental and NexHealth. • Conduct new patient intake: collect personal, contact, and insurance details. • Follow up with patients for missed or canceled appointments, hygiene recalls, or pending treatments. • Perform pain triage during patient calls, assessing urgency and routing appropriately. • Communicate financial estimates and pre-authorization requirements when applicable. • Verify patient insurance eligibility and benefits via portals or phone before appointments. • Review coverage for preventive, basic, major, orthodontic, and implant services. • Identify plan-specific details such as deductibles, waiting periods, and downgrades. • Prepare and submit insurance claims through Curve, attaching required documents (X-rays, narratives, perio charts). • Follow up on pending or denied claims, correct and resubmit as needed. • Post insurance payments and adjustments based on Explanation of Benefits (EOBs). • Upload all claim documentation in patient records and maintain claim tracking logs. • Record all activity accurately in Hubstaff for time tracking and task accountability. • Maintain patient records and internal spreadsheets for verification and claim progress. • Communicate proactively with the clinical and billing team through Slack or Signal. • Provide a brief end-of-day summary of completed work and pending items. • Support internal workflow improvements and patient satisfaction initiatives.

🎯 Requirements

• Previous experience in a dental office or dental insurance role is required. • Familiarity with dental terminology, procedure codes (CDT), and claims processes. • Excellent verbal and written communication skills in English. • Strong attention to detail and ability to manage multiple concurrent tasks. • Experience using Curve Dental, Dentrix, Open Dental, NexHealth, or similar platforms. • Comfortable working in a remote environment with tools like Hubstaff, Slack, and Google Sheets. • Reliable internet connection and quiet workspace suitable for phone communication.

🏖️ Benefits

• Flexible schedule aligned with U.S. Eastern Time (Virginia) hours