Business Account Manager – Middle

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SOFTSWISS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎮 Gaming

Gaming • Software Development

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

📋 Description

• Develop and maintain strong, long-term relationships with clients and key stakeholders, acting as their trusted business partner. • Understand each client's business model, operational processes, goals, and challenges to provide tailored guidance and strategic support. • Collaborate with client stakeholders to identify risks, resolve challenges, and deliver effective business solutions. • Create and execute client development plans and account growth strategies that support long-term partnership success. • Take ownership of client satisfaction and business growth in close collaboration with the Casino Platform Team. • Identify opportunities to expand cooperation and increase the value delivered to clients. • Coordinate the resolution of operational and business-related issues, ensuring timely communication and effective follow-up. • Forecast, monitor, and report key account performance and project metrics. • Communicate client requirements, priorities, and feedback clearly to relevant internal stakeholders. • Identify opportunities to improve account management processes and contribute to implementing best practices across the team.

🎯 Requirements

• Proven experience in client relationship management, account management or a similar client-facing role. • Upper-Intermediate English (B2 or higher) and Advanced Russian (C1 or higher). • Strong communication, negotiation, and stakeholder management skills. • Excellent collaboration skills with the ability to work effectively across cross-functional teams. • Solid understanding of the IT industry. • Ability to understand clients' business needs and translate them into clear objectives and practical solutions. • Strong analytical thinking and problem-solving skills. • Ability to manage multiple priorities while taking ownership of client-related initiatives.

🏖️ Benefits

• Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events