Lead Account Manager

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Railsware

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

💳 Fintech

🤖 Artificial Intelligence

🤝 B2B

Fintech • Artificial Intelligence • B2B

Railsware is a product studio that specializes in building innovative technology products using Ruby on Rails, React, and React Native. The company supports entrepreneurs and offers services that include web and mobile development, as well as artificial intelligence and machine learning solutions. Railsware is notable for its successful products like Mailtrap, Coupler, and TitanApps, and it aims to empower businesses by providing top-notch technical partnership and resources.

📋 Description

• Lead, mentor, and support a growing team of Account Managers through regular 1:1s, pipeline reviews, and coaching • Set, track, and improve team KPIs and performance • Coach the team on deal strategy, customer communication, and account management best practices • Own pipeline health, forecast accuracy, and CRM quality using Pipedrive and dashboards • Improve sales processes, identify bottlenecks, and implement scalable solutions • Ensure consistent follow-up and high operational standards across the team • Partner closely with Marketing, Solutions, Support, and Product teams to ensure a seamless customer journey • Share insights on lead quality, customer feedback, and process improvements • Act as the main bridge between cross-teams • Lead product demos, qualify opportunities, and manage strategic customer accounts • Support the team on complex deals and help drive cross-sell and upsell opportunities • Stay hands-on with customers to understand market needs and continuously improve the sales approach

🎯 Requirements

• Senior-level experience in B2B SaaS sales or account management • 1–2+ years of experience leading, mentoring, or coaching a Sales or Account Management team • Proven success managing SMB and enterprise customers, ideally in the MarTech, SaaS, or agency space • Strong experience building and improving sales processes, managing pipelines, and working with CRM systems • Data-driven mindset with experience using BI and analytics tools (Power BI, Looker Studio, Google Sheets, or similar) to make informed decisions • Comfortable using AI tools to improve productivity and customer interactions • Excellent communication, presentation, negotiation, and stakeholder management skills • Experience collaborating across Sales, Marketing, Product, Support, and Solutions teams • Fluent English

🏖️ Benefits

• Professional development • Flexible work arrangements