Senior Employee Experience Program Manager

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SOFTSWISS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🎮 Gaming

Consulting • Marketing • Gaming

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

📋 Description

• Shape and evolve how people experience the company throughout their employee journey • Design and continuously improve employee experience processes across key employee moments and everyday interactions • Align processes, programs, recognition, listening, and culture initiatives into one connected system • Lead employee research through interviews, focus groups, pulse surveys, and engagement analysis • Turn employee insights into prioritised actions and measurable improvements • Own and evolve recognition programs, including introducing new mechanics, improving participation, and measuring impact • Design and coordinate employee experience initiatives, cultural rituals, and key moments that bring company values to life • Own Employee Experience metrics including engagement, belonging, culture pulse, recognition participation, employee feedback, and retention • Create frameworks, templates, and playbooks for consistent employee experience delivery • Partner with HRBP, Talent Development, Internal Communications, Marketing, IT, and other stakeholders • Simplify processes, remove unnecessary HR noise, and improve the employee journey

🎯 Requirements

• Excellent written and spoken English • 4+ years of experience in Employee Experience, Employee Engagement, Culture, HR Programs, or a similar field • Proven experience designing, launching, and continuously improving employee experience programs end-to-end • Strong program and project management skills • Ability to manage multiple initiatives and stakeholders simultaneously • Strong systems-thinking skills • Experience conducting employee research, analysing feedback and engagement data, and turning insights into measurable improvements • Excellent stakeholder management and cross-functional collaboration skills • Experience with recognition, rewards, or gamification programs • Familiarity with service design principles or employee journey mapping • Experience with HR technology or employee engagement platforms • Experience using AI to improve internal processes or employee experience • Experience working in global or distributed organisations

🏖️ Benefits

• Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events