Senior Technical Account Manager

🔥 6 minutes ago

🌐 Poland, Serbia – Remote

🇵🇱 Poland – Remote 🇷🇸 Serbia – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SOFTSWISS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🎮 Gaming

Consulting • Marketing • Gaming

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

📋 Description

• Coordinate communication between the Client and internal teams • Act as the Client’s representative within the Casino Platform • Assist the Client with technical requests and issues via the helpdesk • Perform initial troubleshooting, debugging, and issue iteration • Escalate unresolved cases to related teams • Prioritise and manage the Client's requests and issues • Consult the Client on their use of the product • Act as a stakeholder for client-relevant product requests • Iterate on the client's ideas and problems to tailor the product to their needs • Proactively monitor the Client's system and technical and business-related metrics • Translate client feedback into actionable product improvements • Ensure smooth communication, timely technical resolution, and alignment of the Casino Platform with Client needs

🎯 Requirements

• Fluency or proficiency in English, at least B2 or higher • Fluency or proficiency in Russian, at least C1 or higher • Strong communication skills for technical and non-technical audiences • Conflict resolution skills • Ability to collaborate within cross-functional teams • Strong analytical thinking, including distinguishing correlation from causation • Ability to identify patterns, solve complex problems, and think critically under pressure • Experience with business analysis and product management processes • Previous work experience in large-scale software development environments, including customer-facing roles • Experience with Datadog, ELK (primarily Kibana), and JIRA • Proficiency in analyzing datasets to extract actionable insights and drive decision-making • Experience with GitLab CI/CD pipelines • Comprehension of data-driven systems • Good command of HTML and CSS • Familiarity with Agile frameworks, including SCRUM • Familiarity with APIs • Basic understanding of multi-tenant architecture • Knowledge of proxying and related network concepts • Basic knowledge of modern frontend frameworks, particularly React • Knowledge of Server-Side Rendering (SSR), Search Engine Optimization (SEO) principles, and responsive design practices

🏖️ Benefits

• Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events