Senior People Partner

🕒 May 9

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👥 People Operations

🦅 H1B Visa Sponsor

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Solace

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

🧘 Wellness

🌍 Social Impact

Healthcare Insurance • Wellness • Social Impact

Solace is a healthcare advocacy company that connects patients and their families with skilled advocates, such as doctors, nurses, and other healthcare experts. Their mission is to empower patients and improve healthcare outcomes by assisting with the navigation of the complex healthcare system. Solace provides support in areas like scheduling, communicating with medical teams, and insurance dealings, and advocates are covered by Medicare and Medicare Advantage plans. The platform ensures patients receive personalized support through phone or video consultations, assisting with everything from chronic illness management to healthcare paperwork.

📋 Description

• Own and operationalize many of the highest-leverage People programs across the company • Redesign and operationalize performance review cycles and calibration processes • Define and maintain promotion processes, performance expectations, and manager guidance • Partner with leadership on performance management strategy and execution • Build manager training programs focused on feedback, coaching, accountability, and team management • Develop scalable resources, playbooks, and enablement materials for leaders • Coach managers through performance concerns, difficult conversations, team dynamics, and terminations • Partner with Legal and leadership on high-risk employee situations and investigations • Build scalable ER documentation, intake, escalation, and decision-making frameworks • Ensure consistency and fairness across organizational decisions and employee outcomes • Partner with leadership on org structure, workforce planning, and team effectiveness • Support leadership through reorganizations, promotions, scope changes, and team scaling • Help identify organizational health risks, retention concerns, and manager effectiveness gaps • Build scalable frameworks around organizational planning and talent reviews • Partner on onboarding strategy and manager onboarding effectiveness • Build scalable development and growth programs across the organization • Help define leadership expectations and career development infrastructure • Support initiatives focused on employee engagement, retention, and organizational effectiveness

🎯 Requirements

• Experience operating within high-growth organizations and scaling People programs • Strong employee relations and manager coaching experience • Experience building and running performance management processes • Comfortable navigating ambiguity, organizational complexity, and sensitive employee situations • Strong operational mindset with the ability to build processes from scratch • Excellent judgment and ability to balance employee experience with business needs • Strong communication and stakeholder management skills • Ability to influence leaders and drive alignment across teams • Experience partnering closely with executives and cross-functional leadership

🏖️ Benefits

• Applicants must be based in the United States.