IT Support – Systems Administrator

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Solutions Metrix

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2001

🏢 Enterprise

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

Solutions Metrix is a company that specializes in customer relationship management (CRM) solutions. They provide CRM consulting, implementation, optimization, and support services, aiming to enhance customer experience and increase customer lifetime value. They work with a range of CRM platforms including Salesforce, Microsoft Dynamics 365, Creatio, and SugarCRM, and cater to industries such as banking, insurance, higher education, manufacturing, and more. Solutions Metrix offers holistic CRM strategies aligned with organizational goals, focused on user adoption and comprehensive change management.

📋 Description

• Provide tier 1–2 technical support to end users, managing and resolving tickets via Jira Service Management • Administer and maintain Microsoft 365 environment (Entra ID, Exchange Online, SharePoint/OneDrive, Intune device management) • Manage AWS cloud resources (EC2, IAM, storage, networking basics) • Onboard/offboard user accounts, devices, and access permissions • Maintain documentation for IT processes, configurations, and troubleshooting guides • Monitor and respond to system alerts, security issues, and outages • Manage software licensing and renewals across platforms • Support device provisioning and asset management (laptops, naming conventions, etc.) • Collaborate with vendors and external IT support as needed

🎯 Requirements

• 2+ years of experience in IT support and/or systems administration • Hands-on experience with Microsoft 365 administration (Entra ID, Exchange Online, SharePoint, Intune) • Working knowledge of AWS (EC2, IAM, basic networking/storage) • Experience using Jira Service Management or similar ticketing systems • Familiarity with PowerShell scripting for automation tasks • Strong troubleshooting skills across hardware, software, and network issues • Excellent communication skills for both technical and non-technical audiences • Ability to work independently and prioritize multiple tickets/projects • Relevant certifications (e.g., Microsoft AZ-104, AWS Certified SysOps Administrator, CompTIA A+/Network+) • Experience with Intune/MDM device management and naming conventions • Experience with Confluence or other documentation platforms • Prior experience in a small-to-mid-size organization handling end-to-end IT support

🏖️ Benefits

• Competitive salary. • Paid time off. • Medical Insurance. • Flexible working hours. • Hybrid work model. • Tuition reimbursement. • Diverse and inclusive work environment.