Solvo Global
B2B • HR Tech • SaaS
Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.
Customer Service Representative, Remoto
Job not on LinkedIn
November 26
🗣️🇪🇸 Spanish Required
Solvo Global
B2B • HR Tech • SaaS
Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.
📋 Description
• Gestionar interacciones en cinco canales: llamadas, chat en vivo, tickets, correos electrónicos y verificación de documentos. • Proporcionar información introductoria sobre productos y servicios a clientes nuevos y potenciales. • Resolver quejas e incidencias de manera efectiva. • Realizar seguimientos vía teléfono, chat o correo electrónico para asegurar la satisfacción del cliente. • Acceder y actualizar bases de datos con información precisa de cuentas. • Informar a los clientes sobre productos o servicios adicionales que puedan beneficiarlos. • Escalar consultas complejas al equipo correspondiente. • Actualizar registros de clientes después de cada interacción. • Mantenerse informado sobre los últimos productos y servicios de la organización.
🎯 Requirements
• Mínimo 6 meses de exp en Customer Service BPO • Estudios Baccalaureate / Middle Education • Idiomas Inglés - Avanzado
🏖️ Benefits
• Salario competitivo + Beneficios
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