Solvo Global
501 - 1000 employees
🤝 B2B
👥 HR Tech
☁️ SaaS
B2B • HR Tech • SaaS
Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.
IT Support Specialist, Client Support Level 2
🔥 0 minutes ago
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Solvo Global
501 - 1000 employees
🤝 B2B
👥 HR Tech
☁️ SaaS
B2B • HR Tech • SaaS
Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.
📋 Description
• Provide advanced technical support for escalated issues (Tier 2) • Troubleshoot and resolve issues related to: macOS (Apple environments), Networking (VPNs, connectivity), Google Workspace and Microsoft 365 SaaS platforms • Document solutions clearly and in a reusable format • Collaborate with Tier 1 and Tier 3 teams to resolve complex issues • Support onboarding processes: Device setup and configuration, Account provisioning, and access management • Manage endpoint tools (MDM) such as Jamf, Intune, or similar • Act as the main point of contact for end users • Communicate solutions in a clear, friendly, and non-technical language • Own the full ticket lifecycle from start to resolution
🎯 Requirements
• 6+ years of experience in IT Support • Proven experience working in MSP (Managed Service Provider) environments (required) • Strong experience supporting macOS / Apple environments • Experience administering Google Workspace and/or Microsoft 365 • Experience with MDM tools (Jamf, Intune, or similar) • Solid understanding of networking concepts (VPNs, firewalls, connectivity) • Intermediate to advanced English level (for client interaction)
🏖️ Benefits
• Health insurance • Flexible work arrangements • Professional development opportunities
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