SONDA
10,000+ employees
Founded 1974
🤝 B2B
🛍️ eCommerce
🌐 Web 3
B2B • eCommerce • Web 3
SONDA is a company focused on providing a seamless online experience by effectively managing user preferences, particularly regarding cookie usage on their website. They emphasize the importance of user consent and the impact of cookie settings on website performance and personalized content delivery. SONDA also engages users with a community platform where potential candidates can explore career opportunities within the company.
Process Improvement Technician
Job not on LinkedIn
🔥 5 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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SONDA
10,000+ employees
Founded 1974
🤝 B2B
🛍️ eCommerce
🌐 Web 3
B2B • eCommerce • Web 3
SONDA is a company focused on providing a seamless online experience by effectively managing user preferences, particularly regarding cookie usage on their website. They emphasize the importance of user consent and the impact of cookie settings on website performance and personalized content delivery. SONDA also engages users with a community platform where potential candidates can explore career opportunities within the company.
📋 Description
• Monitor and track tickets • Manage and monitor backlogs • Ensure SLA compliance • Assign tickets to the technical team • Set priorities and handle escalations
🎯 Requirements
• Completed higher education (Bachelor's) or Technical diploma • Experience in monitoring • Experience working with SLAs • Familiarity with corporate quality concepts
🏖️ Benefits
• Flexible work arrangements • Professional development • SONDA Academy: learning platform • SONDA Wellness: support for work–life balance • Collaborative and inclusive environment
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