Regional Clinic Manager

🕒 6 days ago

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Sonova Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1947

🧬 Biotechnology

Healthcare • Biotechnology • Consumer Hearing

Sonova Group is a global leader in innovative hearing care solutions, providing a range of products including personal audio devices, hearing aids, cochlear implants, and audiological care services. Established in 1947 and headquartered in Stäfa, Switzerland, Sonova operates through multiple business units such as Hearing Instruments and Audiological Care, alongside well-known brands like Phonak and Unitron. With a presence in over 100 countries, Sonova is dedicated to improving the lives of those with hearing loss through advanced technology and comprehensive care.

📋 Description

• Lead and support a team of Clinic Customer Representatives (CCRs) across multiple clinic locations, including coaching, performance feedback, and day-to-day oversight. • Ensure smooth clinic operations, including appointment scheduling, calendar management, inventory, and adherence to Standard Operating Procedures. • Handle escalated customer concerns, ensuring a high level of service and timely resolution. • Collaborate with Sales, Audiology, and Marketing teams to align on clinic goals and execute local marketing initiatives. • Build and maintain relationships with local physicians and referral sources to support business development and community engagement. • Monitor clinic performance metrics and contribute to capacity planning, staffing, and scheduling decisions to meet regional targets.

🎯 Requirements

• 4+ years of related experience, including 1+ year in a supervisory role • Strong leadership, communication, and organizational skills • Customer-first mindset with business acumen • Valid driver’s license and access to a vehicle • Flexibility to travel, work weekend events as required • Ability to collaborate with leaders and project teams across the organization. • Experience in the hearing care industry is preferred • Proficiency with Microsoft Office (Excel, Outlook, etc.)

🏖️ Benefits

• Competitive base salary • Quarterly bonus opportunity: up to 20% of base salary • Comprehensive benefits starting Day 1 (including paramedical + wellness) • Employer-matched RRSP contributions • Generous paid time off (vacation, sick days, personal days, birthday!) • Monday–Friday schedule (9:00am – 5:00pm) • Career growth, mentorship, and development programs • A supportive, collaborative team culture where your impact is valued