Renewal Representative – EMEA

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Sophos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

☁️ SaaS

💰 Post-IPO Equity on 2021-08

Cybersecurity • SaaS

Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.

📋 Description

• Own and manage a renewal book of business for assigned accounts. • Engage customers proactively 90–120 days before contract expiration. • Drive high renewal rates and achieve quarterly/annual retention targets. • Execute pricing negotiations, contract discussions, and commercial conversations. • Identify and qualify upsell/cross-sell opportunities and collaborate with Account Executives. • Maintain accurate pipeline, renewal forecasts, and customer activity in CRM tools such as Salesforce. • Partner with Customer Success Managers to address adoption risks and customer concerns. • Coordinate with Legal, Finance, Procurement, and Operations teams for contract execution. • Develop account renewal strategies for at-risk customers. • Ensure accurate quoting, invoicing, and renewal documentation. • Analyze churn drivers and recommend retention strategies. • Maintain strong executive-level customer relationships.

🎯 Requirements

• 4 years of experience in Renewal Sales in EMEA territory • Strong experience managing recurring revenue or subscription-based business. • Proven track record of meeting renewal/retention quotas by upsell/cross-sell • Experience with SaaS contracts, pricing, and subscription models. • Strong negotiation and objection-handling skills. • Excellent stakeholder management and communication skills. • Proficiency in CRM tools like Salesforce. • Strong forecasting and pipeline management capabilities.

🏖️ Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing