Senior Manager, Product Documentation

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Sophos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

💰 Post-IPO Equity on 2021-08

Consulting • Healthcare • Manufacturing

Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.

📋 Description

• Own a comprehensive documentation strategy aligned with product roadmaps, customer journey insights, and business priorities. • Maintain and enforce content standards, style guides, taxonomy, and accessibility requirements across all documentation surfaces. • Partner with our Systems & Automation function to evaluate and implement AI-driven efficiencies in documentation workflows. • Set measurable quality and performance standards for documentation; use data to identify gaps, prioritize improvements, and demonstrate impact to senior stakeholders. • Stay current on industry trends and emerging practices including AI-assisted authoring, structured content, and docs-as-code methodologies. • Directly manage a team of technical writers across multiple content domains, providing coaching, clear expectations, regular feedback, and meaningful opportunities for professional growth. • Hire, onboard, and develop documentation talent; shape team structure and capacity planning in line with product roadmap demands and strategic priorities. • Foster a high-performing, inclusive team culture that values curiosity, craft, and accountability.

🎯 Requirements

• 8+ years of experience in technical writing, content strategy, or a closely related discipline, with at least 3 years managing a documentation or content team. • Demonstrated success leading documentation programs for enterprise SaaS or B2B software products. • Strong people leadership skills: you build trust quickly, give honest feedback constructively, and create the conditions for your team to do their best work. • Exceptional written communication ability – you can produce polished, precise content yourself and set a standard others aspire to match. • Solid analytical capability: you use data to prioritize, tell a compelling story to senior stakeholders, and make a clear case for investment. • Deep familiarity with modern documentation toolchains (e.g. Mkdocs, MadCap Flare, Confluence, or similar) and structured content principles. • Solid understanding of Agile development workflows and experience embedding documentation successfully into engineering release cycles. • Excellent project management and prioritization skills; comfortable managing multiple concurrent workstreams and shifting priorities with composure.

🏖️ Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees. • Employee-led diversity and inclusion networks that build community and provide education and advocacy. • Annual charity and fundraising initiatives and volunteer days for employees to support local communities. • Global employee sustainability initiatives to reduce our environmental footprint. • Global fitness and trivia competitions to keep our bodies and minds sharp. • Global wellbeing days for employees to relax and recharge. • Monthly wellbeing webinars and training to support employee health and wellbeing.