Support & Customer Success Agent

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Soulhouse

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

🧘 Wellness

👥 B2C

Wellness • B2C

Soulhouse is a wellness and self-care company offering premium, highly-personalized massage and assisted-stretching treatments in studios, at-home, and at partner locations. They sell a limited product collection (Soulhouse Essentials) and gift vouchers, operate a booking platform with flexible hours, employ certified full-time therapists trained in their Soulhouse Academy, and provide corporate and event massage services. Soulhouse targets time-pressed consumers and athletes seeking accessible, high-quality recovery and relaxation services.

📋 Description

• Customer communication: Inquiries about bookings, appointments, vouchers and complaints come to you. You find an appropriate solution for every issue. • Support platforms: You primarily work with Intercom, email, WhatsApp and Microsoft Teams. • Booking system: Schedule, cancel and reschedule appointments. Manage vouchers. In the event of Expert absences, you independently reschedule and keep operations running. • Calendar & appointment optimization: You identify booking gaps, consolidate appointments sensibly and sustainably improve our Experts' utilization. • Review analysis & partner management: You analyze online reviews and manage external partner platforms. • Monitoring: You maintain oversight and ensure our service promise is met every day. • Shop: Basic maintenance of our online shop as part of day-to-day operations.

🎯 Requirements

• At least 1 year of customer service experience—ideally in wellness, beauty, hospitality or e‑commerce • Fluent German and English, spoken and written • Solution-oriented mindset, even in challenging situations • Confident use of digital tools and Apple/macOS • Structured, self-directed approach to work • Willingness to work in a shift model (early/late) and to work weekends on a rotating schedule

🏖️ Benefits

• A dynamic, motivated and diverse team where you can quickly take on responsibility and grow. • Your personal and professional development matters to us. Through targeted training materials you have the opportunity to continuously build your skills. • 100% remote, structured shift model—early and late shifts in fair rotation, weekends on a rotating basis • An attractive fixed annual salary of €24,960 to €35,352. • Employee discounts—reduced-price vouchers and products.