Scheduling & Staffing Specialist

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Process incoming Back-Up Care (BUC) reservations via the Bright Horizons online portal • Communicate with caregivers to confirm assignments, especially for short-notice and emergency shifts • Manage call-outs for BUC, On-Call Sitters, and Nanny Placements, ensuring prompt coverage • Maintain oversight of open orders via the Jovie Scheduling Dashboard and mobile app • Coordinate with Bright Horizons and families regarding cancellations, rescheduling, and last-minute changes • Audit and update scheduling records in the Bright Horizons portal and MyJovie platform • Monitor and respond to emails across Bright Horizons, families, and internal staff • Use MyJovie message center, phone, and email to maintain communication • Provide administrative and digital operations support when scheduling workload permits • Organize and maintain internal tools such as Google Drive and Monday.com • Support B2B outreach and recruitment processes, including reference checks • Contribute to tech automation, process improvement, and market research projects

🎯 Requirements

• Prior experience in scheduling, staffing coordination, or client services preferred • Comfortable with Google Workspace, including Docs and Sheets • Comfortable using email tools and web-based platforms • Willingness to learn new systems • Clear, professional, and responsive written and verbal communication • Meticulous attention to details, timelines, and task follow-through • Ability to manage time-sensitive, high-stakes scheduling demands • Proactive and resourceful problem-solving approach • Team-oriented mindset and willingness to contribute to a growing, dynamic team • Childcare industry or similar service-industry knowledge is a plus