Strategic Account Director

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October 28

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Spectrum.Life

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Healthcare Insurance • Wellness • Education

Spectrum. Life is a digital health company providing a comprehensive platform for health and wellbeing. They offer services for digital health, mental health, and wellbeing, targeting members, employees, and students through customisable engagement platforms. Spectrum. Life acts as a whole-of-health partner for large organisations in the UK, Ireland, and internationally, focusing on transformative digital health experiences. Their offerings include mental health support through digital platforms and apps, workplace wellness solutions, and health education. The company collaborates with health systems and businesses to deliver accessible and customizable care solutions aimed at engaging, empowering, and transforming individual lives.

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

📚 Education

💰 Series A on 2023-02

📋 Description

• Develop and execute a comprehensive strategy for your key insurance relationships. • Grow the partnership through building deep understanding of your insurance partnerships and developing extensive product adoption. • Model customer management with reliable and impeccable customer service delivery. • Lead process optimization to streamline the customer journey, elevating their experience and bolstering business retention and growth. • Develop data rich, insightful reporting that informs and directs your clients, building the value of Spectrum Life to its partners. • Establish trusted relationships with decision-makers in each assigned insurance partner, serving as the primary point of contact. • Gather valuable feedback from partners for continuous product improvements. • Maintain expertise on industry trends, practices, and the competitive landscape in the insurance sector. • Collaborate with internal teams to ensure customer expectations are met and exceeded. • Work closely with our clinical teams to ensure our service delivery is optimised to customer expectations and develop new innovative service approaches for our insurance customers. • Work closely with Product and Technology teams to track enhancement requests for future features and functionality. • Develop new materials, such as presentations and onboarding plans, to improve organizational structure and client relationships. • Maintain a deep understanding of our solutions, discussing the most relevant features/functionality tailored to the insurance sector's needs. • Develop customer stories, case studies, and client references specific to our insurance partners. • Strive to understand all the tools our insurance partners use and champion how to better measure and provide the best experience possible. • Develop and teach best practices around analysis and insights to both clients and throughout Spectrum Life.

🎯 Requirements

• 5+ years of account management at a SaaS company or other relevant organisations working with large clients. • Proven experience in managing large strategic clients within the healthcare sector. • Excellent communicator in-person, on the phone, through email and over web presentations. • Strategic thinker with the ability to think and respond quickly in front of customers. • Strong organizational skills with keen attention to detail. • Deeply analytical: use frameworks, data, and analytical tools to help structure the team’s thinking, facilitate alignment across multiple senior stakeholders, and reach. • Insightful, actionable answers to challenging and ambiguous problems. • Passionate about consumers and the technologies that serve them. • Strong focus on user needs and an intellectual curiosity about the products that help to meet them. • Passionate about Health and Wellbeing.

🏖️ Benefits

• Full time permanent contract • Competitive salary • Remote and hybrid working options • 25 days annual leave • 24/7 EAP and a wide range of health and wellbeing supports • Extensive list of employee perks and benefits