Senior Managed Services Consultant

🔥 1 hour ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sprinklr

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

📋 Description

• Deliver and communicate the value of Sprinklr solutions to ensure customer retention and growth • Drive adoption and usage of new products and features across business units, teams, and markets • Establish and nurture trusted relationships with customers, agencies, senior stakeholders, and system administrators • Serve as the customer’s day-to-day strategic advisor • Identify and articulate customer requirements and develop end-to-end solutions • Tie customer needs to Sprinklr use cases, product features, benefits, and value propositions • Analyze customer consumption, product adoption, upsell, and cross-sell opportunities • Assist brands and agencies in building social media campaigns and process flows through Sprinklr • Identify platform gaps and optimization opportunities; design and configure suitable solutions • Oversee software deployment enablement in line with architecture and future business requirements • Identify operational efficiency improvements and AI opportunities to increase ROI • Capture product improvement opportunities and collaborate with product managers and engineering • Support customers through training and ad hoc enablement sessions • Maintain knowledge of Sprinklr products and native-channel product packages • Identify customer reference and case-study opportunities • Maintain platform relevance as business needs change

🎯 Requirements

• Must be fluent in English, Portuguese and/or Spanish • 4+ years of experience in account management at a brand, agency, or technology company • Experience with web technologies, CRM or SaaS platforms, and digital marketing across social platforms • Strong product acumen and product evangelization experience • Excellent written and verbal communication skills • Analytical mindset with attention to detail, problem-solving, and critical-thinking skills • Ability to identify and articulate client issues and devise and implement solutions • Ability to work in a challenging and competitive environment while delivering high-quality customer service • Ability to work under tight deadlines and manage multiple assignments and projects • Ability to interpret industry trends across verticals and lines of business • Ability to operate autonomously, engage global stakeholders, and lead customers through change management • Advanced analytical skills with competency in data tools and methodologies • Ability to collate, harmonise, visualise, and present data in business cases • Industry-specific knowledge across verticals or lines of business preferred • Experience with and passion for social technology platforms including Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, and TikTok • Direct experience with social media management software preferred • Strong time-management skills, prioritization, and accurate time tracking for billing

🏖️ Benefits

• Voluntary healthcare coverage for employees and family where applicable • Paid time off • Open Mentoring Program • Reasonable accommodations during the interview process