Senior Registrar Operations Lead

🕒 May 27

🗽 New York – Remote

🗽 New York – Remote

💵 $115.5k - $227.5k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Squarespace

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🤝 B2B

👥 B2C

☁️ SaaS

B2B • B2C • SaaS

Squarespace is a platform that provides website building and hosting services, allowing users to create and manage websites with ease. The company offers tools for blogging, e-commerce, and analytics, making it a comprehensive solution for individuals and businesses looking to establish an online presence.

📋 Description

• Act as the senior escalation owner for complex, high-impact domain-related customer issues, working closely with Customer Support, Security and Engineering to ensure timely, accurate resolution. • Apply hands-on expertise across gTLDs and ccTLDs, high-value and expired domain workflows, DNS, EPP, REST APIs, and registry platforms to investigate and resolve issues directly. • Perform root-cause analysis on issues, and provide clear guidance and recommendations. • Serve as a subject matter expert and advisor to internal teams on domain-related cases, workflows, and best practices. • Act as the internal expert on UDRP cases, and registry compliance matters, partnering closely with Legal and external registries to manage disputes and enforcement actions. • Maintain a deep understanding of ICANN policies and regulations, including ICANN RAA, GDPR, and abuse-related requirements. • Monitor and support compliance initiatives to ensure registrar operations align with evolving policy and contractual obligations. • Partner closely with internal Security and Trust teams on domain abuse identification, escalation, and mitigation efforts. • Help define and improve operational processes related to DNS abuse handling, reporting, and registry coordination. • Contribute to operational controls and safeguards that protect customer domain portfolios and reduce risk. • Streamline and continuously improve registrar operational workflows across registry communications, escalations, and lifecycle management. • Oversee key operational workstreams including registry access management, contractual updates, finance-related workflows, and registry account governance. • Identify operational gaps and partner with Product and Engineering to drive automation, and scalability improvements. • Serve as a primary point of contact between Registrar Operations and registries, resellers, and other external partners. • Build strong working relationships with Product, Engineering, Finance, Legal, Security, and Customer Support leadership. • Represent Squarespace professionally and effectively in registry and industry-facing conversations when needed.

🎯 Requirements

• 10+ years of experience in the domain industry, registrar operations, customer support escalation, or compliance-focused roles. • Deep expertise in domain lifecycle management across gTLDs and ccTLDs, including registry interactions and operational nuances. • Strong working knowledge of ICANN policies, UDRP processes, GDPR considerations, and domain abuse management. • Hands-on experience with EPP, REST APIs, DNS, and registry platforms, including log and transaction analysis. • Proven ability to manage complex operational workflows and compliance workstreams with precision and sound judgment. • Proven ability to partner with Engineering to reduce manual operations through tooling and automation. • Excellent communication and leadership skills, with the ability to collaborate effectively across technical, legal, and operational teams.

🏖️ Benefits

• A choice between medical plans with an option for 100% covered premiums • Fertility and adoption benefits • Access to supplemental insurance plans for additional coverage • Headspace mindfulness app subscription • Global Employee Assistance Program • Retirement benefits with employer match • Flexible paid time off • 12 weeks paid parental leave and family care leave • Pretax commuter benefit • Education reimbursement • Employee donation match to community organizations • 7 Global Employee Resource Groups (ERGs) • Dog-friendly workplace • Free lunch and snacks • Private rooftop • Hack week twice per year