Medical Receptionist – Insurance Specialist, Certified Medical Assistant

🔥 15 hours ago

🌐 Philippines, Nicaragua, +4 more countries – Remote

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💵 $6 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔒 Insurance

🚫👨‍🎓 No degree required

👻 Ghost score 11%

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Logo of Staffing For Doctors

Staffing For Doctors

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Manage high-volume inbound and outbound telephone calls, including prompt callbacks for missed calls and new inquiries • Re-engage inactive patients and follow up on no-shows to keep treatment plans on track • Drive appointment conversion by building rapport, addressing patient hesitation, and answering benefit questions • Maintain complete documentation of every patient interaction in the EHR • Perform insurance verifications covering active/inactive status, effective dates, copays, coinsurance, deductibles, and out-of-pocket maximums • Differentiate HMO, PPO, Commercial, Medicare, Workers' Compensation, and PIP policies to determine patient financial responsibility • Identify and coordinate referral and prior authorization requirements • Verify in-network and out-of-network benefits and policy limitations • Manage and optimize physician calendars using eClinicalWorks (eCW) • Confirm, schedule, and reschedule patient visits while maintaining organized follow-up queues • Liaise with referring physician offices, attorneys, and medical-legal contacts to support practice volume growth

🎯 Requirements

• 2+ years of virtual assistant support for a U.S.-based medical practice, handling phone workflows, scheduling, verification, and remote physician collaboration • Recent, hands-on experience using eClinicalWorks (eCW); outdated eCW experience will not be considered • Deep operational knowledge of insurance mechanics beyond basic data entry, including HMO/PPO, deductibles, prior authorizations, commercial payers, and Medicare • Exceptional English language skills • Cheerful, upbeat, and professional phone demeanor capable of building quick rapport • Availability for a full-time contractor position, 40 hours per week • Availability Monday through Friday, 8am–5pm EST

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