Virtual Medical Front Desk, Medical Receptionist – Pain & Spine

🔥 0 minutes ago

🌐 Ecuador, Nicaragua, +4 more countries – Remote

🇪🇨 Ecuador – Remote 🇳🇮 Nicaragua – Remote 🇬🇹 Guatemala – Remote 🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Front Desk

🚫👨‍🎓 No degree required

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Staffing For Doctors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Answer high-volume inbound patient calls professionally and courteously • Make outbound calls for appointment confirmations, rescheduling, reminders, and follow-up • Schedule, reschedule, and cancel patient appointments while managing multiple provider calendars • Register new patients and update demographics, insurance information, and medical records in the EMR • Manage and maintain accurate patient records in eClinicalWorks (eCW) • Verify insurance eligibility and benefits prior to appointments • Assist with prior authorizations, referrals, and other insurance-related administrative tasks as needed • Route messages, prescription refill requests, and clinical inquiries to the appropriate provider or department • Coordinate with providers, clinical staff, imaging centers, and pharmacies to ensure continuity of patient care • Maintain HIPAA compliance and protect patient confidentiality at all times • Provide exceptional customer service while ensuring a positive patient experience

🎯 Requirements

• Fluent English and Spanish (spoken and written) • Minimum of 2 years of experience supporting a U.S.-based medical practice • Previous experience as a Medical Receptionist, Front Desk Coordinator, Medical Administrative Assistant, Patient Coordinator, or Medical Assistant • Experience handling high-volume inbound and outbound patient calls • Strong appointment scheduling and calendar management experience • Experience using eClinicalWorks (eCW) is strongly preferred • Experience with insurance verification, eligibility checks, prior authorizations, and referrals is highly preferred • Experience in Pain Management, Spine, Orthopedics, Neurosurgery, Physical Medicine & Rehabilitation (PM&R), Sports Medicine, or similar specialties is highly preferred • Excellent communication, multitasking, and organizational skills • Strong attention to detail and ability to work independently in a remote environment

🏖️ Benefits

• Full-time contractor position • 40 hours per week • Negotiable pay rate depending on skillset and experience • Monday through Friday schedule, 8 AM to 4 PM CST