Data Collection Administrator I

Job not on LinkedIn

🕒 5 days ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

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STAFFVIRTUAL

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🤝 B2B

B2B • Outsourcing • Business Process Outsourcing

STAFFVIRTUAL is an American-owned business process outsourcing (BPO) company with offices in the United States and the Philippines, founded in 2009. The company specializes in building high-performing customer support, back-office, and IT teams tailored to the needs of various businesses, from startups to Fortune 500 companies. Their outsourcing solutions enable clients to scale operations, enhance profitability, and reduce manpower costs, all while maintaining a strong focus on quality and customer satisfaction.

📋 Description

• Administer copier data collection application by providing daily monitoring of application to ensure information accuracy. • Resolve all copier data collection application issues. • Answer client calls, emails and correspondence in a timely manner. • Accurately log client problem information and create service calls. • Troubleshoot systems and applications. • Assign service requests to available Copier Service Technicians. • Provide prompt communications to clients regarding issue status and resolution times. • Maintain client database information. • Develop and support best practices and operational procedures.

🎯 Requirements

• Proficiency with business collaboration tools including MS Office applications, Outlook, and company specific programs. • Solid customer service abilities including telephone skills. • Superior communication skills in working with technical and non-technical people. • Ability to prioritize responsibilities and to operate with changing priorities. • Identify and resolve problems in a timely manner; Gather and analyze information skillfully.

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements