Special Order Account Representative

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🛒 Retail

🤝 B2B

eCommerce • Retail • B2B

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

📋 Description

• Support customers and sales representatives by providing product ideas, quotes, and executing purchase orders for promotional and proprietary products outside standard programs. • Research solutions, source products, and negotiate costs to meet unique customer needs. • Collaborate with internal teams and suppliers to ensure seamless fulfillment and billing. • Resolve client and supplier issues as they arise. • Participate in continuous improvement efforts for processes and service delivery. • Represent Staples at customer and corporate trade shows, with occasional travel to support business growth.

🎯 Requirements

• 2+ years of related work experience. • High school diploma or equivalent • Bachelor’s degree in a related field (Preferred) • Industry experience with ESP or SAGE (Preferred) • Promotional products merchandising or purchasing skills (Preferred)

🏖️ Benefits

• Inclusive culture with associate-led Business Resource Groups • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!