IT Operations Administrator, PHP

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🔥 4 hours ago

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STAXO Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

Staxo Group is a Web Design and Development consulting company based out of Oriel House, 26 The Quadrant, Richmond, United Kingdom.

📋 Description

• Act as the first point of contact for incoming helpdesk tickets • Assign and manage support tickets efficiently through Freshdesk • Monitor and report on helpdesk performance and ticket status • Maintain and update Excel reports and operational trackers • Maintain hardware and software asset inventories • Assist with the procurement of IT equipment and software • Follow up on orders and coordinate deliveries with suppliers • Liaise with vendors regarding hardware replacements and warranty claims • Respond to customer enquiries professionally and efficiently • Maintain accurate records of customer interactions, troubleshooting steps, and resolutions • Create and maintain technical documentation and internal procedures • Escalate issues where required and collaborate with technical teams to ensure timely resolution • Keep customers and colleagues informed of progress and outcomes • Support continuous improvement of operational processes and service delivery

🎯 Requirements

• Minimum 2 years' experience in a technical support, helpdesk, or IT administration role • Proven administration experience with strong organisational skills • Proficiency in Microsoft Excel, Word, Outlook, and Teams • Experience working with ticketing systems (Freshdesk experience advantageous) • Strong attention to detail and ability to manage multiple tasks simultaneously • Excellent written and verbal communication skills • Outstanding customer service skills with a professional and solutions-focused approach • Ability to work independently in a remote environment • Knowledge of hardware, software, networking, and troubleshooting principles is advantageous • Ability to work under pressure and meet deadlines

🏖️ Benefits

• Fully remote position • Opportunity to work for a UK-based company • Exposure to international business operations and clients • 40 days paid holiday annually • Supportive and collaborative team environment • Opportunities to learn and grow within the business