Junior Bilingual Support Analyst

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Stefanini Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

🤖 Artificial Intelligence

🔒 Cybersecurity

Artificial Intelligence • Cybersecurity • Cloud

Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.

📋 Description

• User support; • Monitoring and escalation of tickets; • Level 1 support (N1); • Receive and log all requests from registered users in the ticket management system; • Categorize and prioritize tickets according to defined rules; • Resolve incidents such as unauthorized access, viruses, and software reinstallation; • Record and forward tickets related to hardware, software, infrastructure issues owned by other teams, service requests, tickets requiring on-site support, and data recovery.

🎯 Requirements

• Currently enrolled in a university degree program; • Advanced English.

🏖️ Benefits

• Meal allowance or meal voucher; • Discounts on courses, universities, and language schools; • Stefanini Academy — platform with free, up-to-date online courses that include certification; • Mentoring; • Benefits club for medical consultations and exams; • Health insurance; • Dental insurance; • Perks club with discounts at top establishments; • Travel club; • Pet benefit plan.