Junior Process Analyst

🔥 6 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stefanini Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.

📋 Description

• Evaluate tickets and processes in the ITSM tool (Ivanti or similar platforms). • Conduct quality audits of service tickets and operational processes. • Administer and keep the Knowledge Base up to date. • Plan and deliver internal training for operational teams. • Identify and analyze recurring incidents. • Participate in and lead root cause analyses (RCA) for critical incidents (P1/P2). • Manage customer satisfaction surveys (CSAT) and propose improvement plans. • Monitor operational and quality metrics (SLA, KPI, CSAT). • Prepare dashboards and management reports. • Support continuous improvement initiatives and operational governance.

🎯 Requirements

• Experience with ITSM processes. • Experience managing quality indicators and metrics. • Experience analyzing incidents and supporting continuous improvement. • Previous experience in Quality, Governance, or Process functions. • Experience conducting operational audits. • Knowledge of root cause analysis methodologies. • Strong ability to deliver training. • Continuous improvement mindset. • ITIL certification is a plus. • ISO 20000 certification or knowledge is a plus. • ISO 9001 certification or knowledge is a plus. • HDI SCA (Support Center Analyst) certification is a plus.

🏖️ Benefits

• Employment under Brazil's CLT labor contract • Fully remote work • Meal or food allowance • Discounts on courses, universities, and language institutions • Stefanini Academy — a platform offering free, up-to-date online courses with certificates • Mentoring • Benefits club offering discounts on consultations and medical examinations • Health insurance • Dental insurance • Benefits and discounts at leading establishments • Travel club • Pet benefits program