Account Manager – Sales Support

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Stevens Transport

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🚗 Transport

🤝 B2B

Transport • B2B

Stevens Transport is an asset-based, family-owned transportation and logistics company specializing in temperature-controlled (refrigerated) freight across North America. Founded in 1980 and headquartered in Dallas, Texas, it offers truckload, dedicated, regional, intermodal, international, and 3PL solutions for primarily B2B customers including many Fortune 500 companies. The company emphasizes driver training, safety, modern equipment, and long-term employee development, and has a multi-decade track record of on-time service and growth.

📋 Description

• Communicating with assigned customer base as the single point of contact and build relationships • Working with other internal departments to balance capacity and freight including teams of analysts • Soliciting additional freight opportunities that eliminate empty miles when necessary • Researching and attempting to remedy service issues daily • Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better • Relaying excess load availability to Brokerage and Rail divisions • Reviewing EDI data for accuracy before releasing verifications to the customer • Responsible for close oversight of all internal activities that impact service obligations • Maintaining key carrier performance indicators • Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines • Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.

🎯 Requirements

• 3+ years of experience in business development, sales, or transportation operations • Intermediate proficiency in Microsoft Excel functions • Ability to handle high volumes of inbound/outbound email and understanding capacity and network • Extremely organized and communicative multiple stop deliveries • Ability to perform in a deadline-driven environment with rapidly changing priorities

🏖️ Benefits

• Competitive salary and benefits packages • Defined career paths and growth opportunities