Customer Success Manager

🕒 March 24

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STNDRD

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🧘 Wellness

👥 B2C

☁️ SaaS

Wellness • B2C • SaaS

STNDRD is a subscription-based fitness app and community built around professional bodybuilding training principles, designed to help users rebuild discipline, track nutrition, and follow structured workout programs created by 6x Mr. Olympia Chris Bumstead. The platform provides on-demand HD exercise videos, gym-focused programs for all levels, nutrition logging, progress tracking, and social/leaderboard features to motivate users and support long-term physical and mental transformation.

📋 Description

• Personally welcome each new client within 24 hours of close • Guide clients through platform access, assessments, coach assignment, scheduling expectations • Maintain consistent proactive communication with active clients • Monitor engagement levels, missed check-ins, sentiment shifts, early warning signs of churn • Track payment plans, installment timing, and collection status • Deliver a hospitality-grade experience at every touchpoint • Relay client insights to Sales, Coaches, Leadership • Participate in weekly ops/experience reviews

🎯 Requirements

• 3-4 years working in high-touch, consultative coaching, sales or account management • Strong written and verbal communication • High emotional intelligence (EQ) • Calm under pressure • Organized and detail-oriented • Comfortable with CRM tools and async communication • Confident setting boundaries with clients • Revenue-aware mindset

🏖️ Benefits

• High standards, low ego • Ownership > excuses • Clarity > comfort • Precision > volume • Professional warmth at all times