Customer Communications Manager

🕒 May 21

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Stonewater

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏠 Real Estate

🤝 Non-profit

🌍 Social Impact

Real Estate • Non-profit • Social Impact

Stonewater is a registered social landlord and housing association that provides safe, affordable homes across the UK, offering rental, shared ownership and purchase options. It also operates specialised services including retirement and supported living schemes, domestic abuse refuges, LGBTQ+ safe spaces, and young people’s foyers, with a mission focused on enabling people to have a place they can call home. Stonewater emphasizes employee development and inclusive culture as part of its organizational values.

📋 Description

• Lead the development and delivery of our customer communications strategy and annual communications plan • Create and oversee high-quality communications, including key publications such as the annual customer report • Collaborate with internal teams and external partners to ensure consistent and aligned messaging • Champion multi-channel communication approaches, ensuring accessibility and inclusivity • Use data, insight and analytics to measure and improve communication effectiveness • Enhance and grow our digital and social media presence, building strong customer engagement • Promote self-service options and clear service information to improve customer understanding • Ensure all communications meet regulatory and compliance requirements • Lead and support a team of communications professionals

🎯 Requirements

• Proven experience in customer communications, ideally within housing or a regulated sector • Strong understanding of multi-channel communication strategies • Experience leading or managing a communications team • Excellent stakeholder engagement and influencing skills • Strong knowledge of digital communications and analytics • Ability to translate complex information into clear, customer-friendly messaging • Desirable: Knowledge of housing sector regulations • Professional qualification (e.g. CIPR, CIM, journalism or design)

🏖️ Benefits

• A collaborative and inclusive working environment • Opportunities to innovate and lead change • Career development and professional growth • Flexible working options