Payroll Delivery Manager

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Strada

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Strada is a global services company specializing in providing people-first solutions designed to enhance workforce management through technology. With over 30 years of experience and coverage across 180+ countries, Strada offers a range of services including global payroll solutions, HR and benefits administration, and expert guidance on platforms such as Workday and SAP. The company focuses on optimizing employee performance and operational efficiency, helping organizations transform their HR functions by leveraging AI and advanced technology.

📋 Description

• Support the associates and specialists enabling them to independently work from end to end, by monitoring, organizing and coordinating the resolution of any blocking issues • Effectively manage and monitor ticket queues using the appropriate tools to ensure tickets are handled per the defined timelines, correct categorization, do not exceed expected thresholds and are processed per defined quality standards • Coordinate training on ticket management as needed • Effectively monitor and track all client SLAs using the appropriate BI tools to ensure adherence to reporting calendar and standard processes; if SLA are not being met, root cause and action plan to be collected and followed-up • Ability to utilize the hr suite of tools as it relates to the scope of their team • Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented • Support the detection of deviations from the contractually defined standard scope of service and calendar ensuring the Change Request process and the Defective Input process is followed • Understand global standard processes as well as contractual scope of service for their team • Detect and solve possible inefficiencies in processes • Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate • Support the recruitment, induction, onboarding, training, moves, contract changes and exiting processes, ensuring these standards and followed are properly tracked • Manage accesses on all applicable systems for their team and support on logistical issues • Ensure compliant use of all systems and Company properties • Perform performance review for their team in collaboration with the Operation Manager • Manage schedule adherence, team productivity, capacity and utilization • Support and adhere to all security compliance procedures while managing security incidents as per the defined process • Support technical issue coordination and resolution • Maintain a professional environment; correct behaviours and enforce the use of business etiquette​ • Work in very strict, positive and flexible collaboration with the Operation Manager • Participates in other projects and activities compatible with own skills as needed and assigned

🎯 Requirements

• 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment • Experience supporting Belgium payroll would be an asset • HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred • Experience managing a team • Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint • Flexibility to support a global and fast paced environment • Attention to detail • Excellent written and verbal skills • Self-motivated and a willingness to learn • Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures • BA/BS in a business-related field such as accounting, Human Resources or Business or equivalent combination of education & experience

🏖️ Benefits

• health coverage • wellbeing programs • paid leave (vacation, sick, parental) • retirement plans • learning opportunities