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Strada

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Strada is a global services company specializing in providing people-first solutions designed to enhance workforce management through technology. With over 30 years of experience and coverage across 180+ countries, Strada offers a range of services including global payroll solutions, HR and benefits administration, and expert guidance on platforms such as Workday and SAP. The company focuses on optimizing employee performance and operational efficiency, helping organizations transform their HR functions by leveraging AI and advanced technology.

📋 Description

• Manage and foster strong relationships with aligned clients (typically, 8-12 clients) • Act as the first escalation point for delivery concerns and new requests • Partner with the Sales Team and other internal Strada teams in growing existing client revenue and winning new client business • Ensure adherence to Strada workflow and documentation standards by consultants aligned to the relationship through governance processes and tools such as workflow, hours reports, invoices, audit reports, etc. • Provide hours reporting to clients to support client's accrual processes, this includes running reports on a weekly basis, following up and resolving all discrepancies with resource hours • Responsible for invoice approvals and the review of the invoices; follow up with clients to ensure payment and coordinate meetings with accounting in the event of a payment discrepancy • Create and maintain customer Scorecards as per platform standard practices • Manage client delivery through coordination with aligned functional and technical Subject Matter Experts • Identify out of scope tasks; strive to close or complete tasks early or on schedule by maintaining task momentum within internal and client team • Coordinate and lead internal and/or client-facing meetings needed to prioritize work, deliver tasks, track/report status, address project risks, etc.

🎯 Requirements

• 5+ years of account management / service delivery experience in technical solutions delivery (SaaS) • 3+ years of experience working in Human Resources or Human Resources Information System consulting or similar project experience (preferred) • Experience with Software Development Life Cycle (SDLC) and/ or Agile Methodologies • Experience managing and delivering Enterprise Resource Planning (ERP) solutions • Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner • Strong communication skills, both verbal and written, including clear articulation of complex messages and requirements

🏖️ Benefits

• health coverage • wellbeing programs • paid leave (vacation, sick, parental) • retirement plans • learning opportunities