Customer Success Manager

🕒 August 4

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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hosting.com

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

☁️ SaaS

🤝 B2B

SaaS • B2B

hosting. com is a web hosting provider offering shared hosting, managed and unmanaged VPS, dedicated servers, WordPress-optimized and WooCommerce hosting, reseller plans, domains, SSL certificates, email hosting, and an AI sitebuilder. The company highlights speed, security, 24/7 human support, free migrations, modern infrastructure (AMD EPYC, NVMe, Anycast DNS), and services for individuals, agencies, and enterprises worldwide.

📋 Description

• Manage a defined portfolio of existing Hosting.com customer accounts • Prioritize accounts by spend, strategic value, churn risk, growth potential, region, and opportunity size • Understand customers’ businesses, industries, Hosting.com products, spend, satisfaction, and future needs • Build account plans for key customers, including risks, opportunities, stakeholders, and next actions • Maintain accurate account information in CRM and internal systems • Build trusted relationships with operational, technical, and executive stakeholders • Act as the primary commercial relationship contact for assigned accounts • Run regular customer check-ins and business reviews for priority accounts • Ensure customers receive value from Hosting.com and remain satisfied • Monitor customer health, usage, engagement, support activity, and satisfaction • Identify churn risks and coordinate retention action plans • Escalate customer issues and ensure follow-through • Collaborate with Support, Product, Operations, Sales, and Technical Sales to resolve blockers • Identify upsell, cross-sell, product expansion, and infrastructure migration opportunities • Assess customer cost, performance, support, scaling, and flexibility challenges • Qualify opportunities using Situation, Pain, Impact, Critical Event, and Decision • Identify when deeper technical discovery is required and prepare handovers for Technical Sales • Support Technical Sales while maintaining customer relationships and commercial context • Track customer health, churn risk, expansion potential, engagement activity, and opportunity pipeline • Report customer insights to leadership, Product, Support, Operations, and Sales • Use customer data to identify account-base trends, risks, and growth opportunities • Grow revenue within the assigned portfolio by 10% through retention, upsell, cross-sell, and qualified infrastructure opportunities

🎯 Requirements

• 3–5+ years of experience in Customer Success, Account Management, Sales, Customer Experience, or another customer-facing commercial role • Experience in technology, SaaS, hosting, domains, cloud, infrastructure, or digital services • Strong relationship-building and stakeholder management skills • Commercial mindset with ability to identify growth and retention opportunities • Ability to understand customer business models and translate needs into commercial opportunities • Strong communication, questioning, and discovery skills • Analytical mindset and confidence working with customer, usage, and revenue data • Experience using CRM systems and maintaining structured account records • Ability to manage multiple accounts and priorities in a fast-moving environment • Experience with hosting, domains, VPS, dedicated servers, bare metal, cloud infrastructure, or managed services • Experience managing strategic or high-value accounts • Experience collaborating with technical sales, solution engineering, product, support, and operations teams