Customer Success Manager

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Build and maintain trusted advisor relationships with assigned customers across APJ, with a focus on adoption, measurable outcomes, and long-term satisfaction with GitLab. • Help customers with deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization. • Lead and participate in workshops that help customers understand and use the value of GitLab across their software development lifecycle. • Measure and monitor customer progress against critical performance indicators, and share insights with GitLab account stakeholders as well as customer sponsors and executives. • Turn customer product usage data into clear, actionable recommendations that support broader adoption and expansion of GitLab within customer environments. • Establish and manage regular customer touchpoints in line with service expectations to review strategic and technical objectives and adjust plans as needed. • Collaborate closely with Product Management, Engineering, Sales, and Professional Services to support issue resolution, share customer feedback, and align on customer success plans. • Contribute regional insight from APJ customer engagements to help improve how GitLab supports customers across different markets, business needs, and stages of maturity.

🎯 Requirements

• Experience in a customer-facing role focused on post-sales adoption, value realization, and customer advocacy. • Background in customer success, professional services, technical account management, or a related function with direct customer engagement. • Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows. • Knowledge of the software development lifecycle, including common development pipelines and tooling. • Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices. • Skill in turning product usage data and technical details into clear, actionable insights for both technical and executive stakeholders. • Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change. • Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships in the APJ region. • Must be based in Australia and have full working rights in Australia

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave