Associate Technical Success Manager

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New Relic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• Support technical onboarding: Assist customers in integrating New Relic within their cloud environments, ensuring they begin to realize platform value. • Conduct fundamental training sessions: Help develop educational resources and introductory training that explain core functionalities and benefits. • Monitor and contribute to Mutual Activity Plans: Track customer progress and provide basic insights into observability tool usage. • Interact with technical stakeholders: Work closely with stakeholders to understand initial goals and align platform use to support their objectives. • Partner with customers to develop business cases for expansion and quantify solution impacts through regular reporting. • Present platform capabilities and create new content; provide training to customers for ongoing proficiency.

🎯 Requirements

• BS or equivalent experience: Computer Science or Computer Engineering • Certified or equivalent experience in Cloud technology (AWS, Azure, or Google Cloud Platform) • Cloud-Native Foundation: technical knowledge of modern tech stacks, including Cloud, Containers, and Kubernetes (EKS, AKS, or GKE) • Familiarity is desirable with at least one programming language (Java, PHP, Ruby, Node.js, Python or SQL scripting for initial integration support and optimization) • At least 1 year of experience in a customer-facing role within SaaS or tech sectors • Skilled in communicating technical concepts clearly and building strong relationships • A proactive attitude toward problem-solving and customer success • Excellent analytical and problem solving skills • Experience with AI Tools; Experience in prompt engineering/natural language processing ("vibe coding") to efficiently retrieve information or develop solutions • Strong written communication skills.

🏖️ Benefits

• Flexible working hours • Professional development opportunities