Customer Success Manager

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peopleworth

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🤝 B2B

🧘 Wellness

HR Tech • B2B • Wellness

peopleworth is a B2B consultancy that helps small and medium-sized businesses improve human capital, payroll, business operations, cybersecurity, and workplace mental health. The firm offers strategic HR and payroll management, culture and performance development, counselling and coaching, compliance and policy support, and scalable operational tools through its peopleworth Employer Group to boost efficiency, compliance, and employee wellbeing.

📋 Description

• Act as the primary point of contact for learners from onboarding through course completion • Conduct 1:1 and group learner support sessions across multiple time zones • Guide learners in structuring study plans and managing progress toward completion • Identify and address learning or engagement challenges early, offering practical solutions • Maintain clear and responsive communication via email, chat, and video calls • Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met • Monitor learner performance and engagement using tracking tools and reports • Collect and analyse learner feedback to recommend process improvements • Provide alumni support and foster a sense of community among past participants

🎯 Requirements

• Relevant Bachelor’s degree or equivalent experience • Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments • Demonstrated ability to build rapport and communicate effectively with diverse learner groups • Strong organisational and administrative skills, with attention to detail • Experience facilitating online sessions or coaching learners (preferred) • Familiarity with digital education platforms and online learning environments • Empathetic, proactive, and able to handle sensitive information with professionalism • A strong sense of accountability and ownership of learner outcomes

🏖️ Benefits

• Fully remote role with flexible working environment • Collaborative, people-centred performance culture • Opportunity to contribute to meaningful learner outcomes in a growing digital education sector • Professional growth within a purpose-driven Employer Group