Senior Customer Success Manager

🕒 August 6

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Beyond

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

🏨 Hospitality

✈️ Travel

💰 $42.5M Series A on 2019-09

Consulting • Hospitality • Travel

Beyond is the world's best revenue management platform designed for short-term rental hosts and property managers. It helps users drive revenue through dynamic pricing strategies, automated pricing solutions, and real-time market insights, allowing them to optimize their pricing and maximize profitability. With tools like the revenue calculator and advanced analytics, Beyond empowers its users to make data-driven decisions and improve their overall business performance in the competitive vacation rental market.

📋 Description

• Drive customer adoption, retention, and satisfaction for assigned book of accounts • Own the new customer experience from Sales by leading trainings, driving product adoption, and helping customers achieve business goals • Manage the Beyond Training & Certification process for all new customers • Secure annual subscription renewals and uncover expansion opportunities • Conduct regularly scheduled meetings with key stakeholders to ensure customer goals are being met • Train clients on revenue management basics and effective use of Beyond's tool to increase revenue • Analyse customer performance data and make recommendations to ensure revenue growth • Proactively manage account relationships to maintain overall customer health • Monitor and report on the health and risk of assigned accounts • Maintain a deep understanding of Beyond Pricing's product suite • Manage approximately 40-60 accounts at a time • Work with cross-functional teams to improve collaboration and customer experience • Communicate trending customer feedback and ideas to the Product organisation as the voice of the customer

🎯 Requirements

• 3+ years of experience working in SaaS customer success • Solid understanding of Customer Success best practices • Experience managing customer renewals and upgrades • Creative and analytical thinker with strong problem-solving skills • Exceptional verbal and written communication skills with the ability to communicate effectively at all levels • Comfortable with data and leveraging it to make strategic decisions • Self-starter comfortable with working remotely as part of a global team • Willing to travel 1-2 times per quarter • Short-term rental industry or revenue management experience is a bonus

🏖️ Benefits

• Stock options • Unlimited PTO • Private health insurance • More benefits available through the careers site