Senior Customer Success Manager

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Beyond

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 $42.5M Series A on 2019-09

B2B • eCommerce • SaaS

Beyond is the world's best revenue management platform designed for short-term rental hosts and property managers. It helps users drive revenue through dynamic pricing strategies, automated pricing solutions, and real-time market insights, allowing them to optimize their pricing and maximize profitability. With tools like the revenue calculator and advanced analytics, Beyond empowers its users to make data-driven decisions and improve their overall business performance in the competitive vacation rental market.

📋 Description

• Driving customer adoption, retention, and satisfaction for assigned book of accounts • Owning the new customer experience from Sales by leading trainings, driving product adoption, and helping customers achieve their business goals • Manage the Beyond Training & Certification process for all new customers • Securing annual subscription renewals and uncovering expansion opportunities • Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met • Training clients on the basics of revenue management and how to effectively use our tool to increase revenue • Analysing customer performance data and making recommendations to ensure revenue growth • Proactive  relationship  management  with  accounts  to  maintain  overall  customer  health • Monitoring and reporting on the health and risk of assigned accounts • Maintaining a deep understanding of Beyond Pricing’s suite of products • Managing approximately 40-60 accounts at a time • Working with cross-functional teams to drive better collaboration and customer experience • Being the voice of the customer back to our Product organisation, communicate trending customer feedback and ideas

🎯 Requirements

• 3+ years of experience working in SaaS customer success • Solid understanding of Customer Success best practices • Experience managing customer renewals and upgrades • Creative and analytical thinker with strong problem-solving skills • Exceptional verbal and written communication skills with the ability to communicate effectively at all levels • Comfortable • Willing to travel 1-2 times per quarter • Short-term rental industry or revenue management experience is a bonus

🏖️ Benefits

• stock options • unlimited PTO • private health insurance • more!