Cloud Operations Lead

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Strategic Communications

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

🏢 Enterprise

🔒 Cybersecurity

🏛️ Government

Enterprise • Cybersecurity • Government

Strategic Communications is a Louisville, KY–headquartered Woman & Minority-Owned Small Business (WOSB & MBE) IT solutions integrator with roughly 30 years of experience helping public sector and enterprise customers modernize technology. The company provides a broad portfolio of services including cloud solutions, cybersecurity, digital transformation, collaboration and digital workplace tools, IT infrastructure, managed and professional services (including IT staffing and project management), and data & analytics. Strategic Communications operates specialized public-sector offerings (JPS TRUST for Justice & Public Safety), emphasizes compliance (CJIS, FedRAMP), and holds multiple government contract vehicles (Army CHESS, Sourcewell, NASPO). It partners with major vendors such as Cisco, AWS, Microsoft, Dell, Oracle, Crestron, Biamp, and Shure.

📋 Description

• Own the operational lifecycle for cloud reseller and managed customers from contract handoff through onboarding, steady-state operations, renewal, account transfer, and offboarding. • Lead customer-facing kickoff and transition meetings, explain the process in business and technical terms, establish roles and timelines, and maintain confidence throughout execution. • Plan and coordinate AWS payer and linked-account transfers, partner-of-record changes, account ownership changes, reseller transitions, access alignment, reporting continuity, and final acceptance. • Translate security, least-privilege access, billing, data, and operational requirements into an actionable transition plan in partnership with Engineering and Security stakeholders. • Serve as the named operational owner and escalation point for customer-impacting cloud operations issues, ensuring no request or transition stalls between departments. • Coordinate Customer Success and Project Management involvement while retaining accountability for the cloud-specific operational workstream and customer outcome. • Operationalize approved AWS partner programs, incentives, discounts, credits, private offers, and funding mechanisms, including Migration Acceleration Program activities where applicable. • Work closely with alliance and partner-program owners to convert approvals and claims into accurate console actions, account-level application, customer billing treatment, and documented evidence. • Validate how credits, discounts, software commitments, and reseller benefits are applied across customer accounts and invoices, escalating discrepancies before customer or audit impact occurs. • Coordinate procurement and provisioning of AWS and partner licenses, subscriptions, Marketplace products, and related entitlements, with clear ownership from award through customer availability. • Maintain an auditable record of program actions, approvals, account changes, funding use, customer communications, and reconciliation status.

🎯 Requirements

• Bachelor’s degree in Business Administration, Operations, Information Systems, Technology, or related field, or equivalent professional experience. • Five or more years of progressively responsible experience in cloud operations, cloud resale, FinOps, customer success, service delivery, or partner operations within an enterprise technology environment. • Direct experience working for an AWS partner, cloud reseller, distributor, managed service provider, or systems integrator, with practical responsibility for customer account and billing operations. • Demonstrated experience leading customer onboarding, payer or account transfers, reseller transitions, provisioning, billing changes, and operational escalations. • Hands-on working knowledge of the AWS Management Console and AWS billing structures, including payer and linked accounts, AWS Organizations, Cost and Usage Reports, permissions, credits, and account ownership processes. • Experience using CloudCheckr or a comparable FinOps or cloud management platform for billing, reporting, account administration, and customer operations. • Working knowledge of AWS partner discounts, incentives, credits, Marketplace transactions, private offers, funding programs, and reseller economics. • Strong customer-facing communication skills, including the ability to lead discussions involving security, access, billing, transition risk, and operational responsibility. • Proven ability to create and enforce SOPs, responsibility matrices, process controls, performance reporting, and auditable operational records. • Advanced organizational, prioritization, and issue-management skills in a fast-moving, cross-functional environment.

🏖️ Benefits

• Medical Insurance • Dental Insurance • Life Insurance • Vision Insurance • Long-term and Short-term Disability Insurance • 401k Plan • Paid Vacation Days • Paid Sick Days • Paid Holidays • Dog-friendly corporate office • Wellness incentives • Referral bonuses