Senior Manager, Channel Sales

🕒 December 30, 2025

🌽 Illinois, Texas – Remote

🌽 Illinois – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🤑 Sales

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SuccessKPI

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $33M Private Equity Round on 2022-01

Artificial Intelligence • SaaS • Enterprise

SuccessKPI is an award-winning cloud-native insight and action platform that leverages AI and automation to enhance customer experiences primarily in contact centers. The platform provides a comprehensive suite of tools, including speech and text analytics, quality monitoring, agent empowerment, and workforce management, all aimed at removing obstacles faced by contact center agents, managers, and executives. SuccessKPI's platform enables real-time insights and actions, driving improvements in customer experience through enhanced business intelligence and automation. With a focus on security and compliance, SuccessKPI serves a diverse range of industries such as government, financial services, retail, healthcare, travel, hospitality, and technology.

📋 Description

• As a TSD (Technology Solutions Distributor) Channel Manager, you will play a critical role in managing and expanding our partnerships with technology solutions distributors and their selling partners. • You act as an individual contributor, responsible for developing and executing channel strategies, driving revenue growth, and fostering strong relationships with distributors and partners. • Your role is pivotal in ensuring our products and solutions are effectively promoted and sold through channel partners. • Develop and implement a comprehensive channel strategy to achieve sales targets and business growth. • Identify and recruit new TSD subagent partners to expand the channel network. • Collaborate with internal teams to align channel strategies with overall business goals. • Build and maintain strong relationships with TSD sub-agent partners to foster loyalty and drive mutual success. • Drive sales through TSD sub-agent partners by developing and executing joint business plans. • Monitor and analyze sales performance metrics to identify opportunities for growth. • Prepare regular reports on channel performance, including sales trends, pipeline status, and partner feedback.

🎯 Requirements

• Minimum 5 years working in channel management, sales, or business development for a software technology company, preferably managing partnerships in Contact Center, CCaaS, or CX space • Proven track record of managing TSD or similar channel partnerships • Strong understanding of channel sales dynamics and technology distribution. • Excellent interpersonal and communication skills. • Ability to develop and execute strategic plans. • High proficiency in using CRM software and other sales tools. • Strong analytical and problem-solving skills. • Ability to work independently and manage multiple priorities. • Ability to work as part of a widely distributed global remote team

🏖️ Benefits

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work • Opportunity to work for a fast-growth global company in the rapidly growing analytics space • Opportunity for career development and growth opportunities as we grow and scale • Opportunity to build industry relationships and work alongside seasoned industry experts • Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!