Customer Relationship Analyst – Mid-level

Job not on LinkedIn

🕒 June 16

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Suhai Seguradora

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

👥 B2C

Finance • B2C

<Suhai Seguradora> is an insurance company ("Seguradora" indicates an insurer) whose public website currently displays a Cloudflare bot/security verification page. Limited public information is available from the site response alone, but the business likely offers insurance products or related risk-transfer services and operates an online presence for customers or brokers. With only the verification page visible, it's not possible to determine specific lines of insurance or exact customer segments, though it appears consumer-facing.

📋 Description

• Respond to complaints within deadlines • Ensure 100% of responses are sent within a maximum of 8 business days, following Reclame Aqui criteria to maintain the RA1000 seal • Monitor and follow up on complaints with the claimant during case handling, keeping the customer engaged and eliminating any sense of "abandonment" • Ensure quality in responses • Use an empathetic tone and clear language, providing concrete solutions (not just standard replies) • Avoid contradictions with the company's official information • Ensure responses are complete and well-founded, and that actions align with company guidelines and SUSEP regulations • Make proactive contact with customers when necessary to resolve the reported issue/complaint • Record and classify complaints • Correctly categorize each request (e.g., delay, delay in investigation, delay by 24-hour assistance provider...) to facilitate trend analysis • Monitor post-response satisfaction/follow-up • Track whether the customer marked the complaint as "resolved," and if not, seek alternatives to close the loop and recover the rating • Report systemic issues • Notify leadership of recurring failures (e.g., billing errors, systemic errors) that generate multiple complaints • Keep data up to date in the system • Log all interactions in the CRM/Salesforce for tracking and future analysis

🎯 Requirements

• Bachelor's degree completed in Administration, Marketing, Communication, Insurance Management or related fields • Experience in communication/relationship management — handling customer interactions (written and verbal) and coordinating with internal company teams • Excel: Intermediate • Salesforce CRM: Preferred

🏖️ Benefits

• Meal and grocery allowance (meal and food vouchers) • Health and dental insurance • Life insurance • Mobility (parking, fuel, transportation) • Telemedicine service • Travel benefits • Hybrid work arrangement • Christmas hamper (13th) • Totalpass • Profit Sharing (PLR) • Payroll-deductible loan • Salary advance • Childcare and nanny assistance • Advance of 13th salary in any month of the year • Discount on Suhai insurance • Pre-sale access and 15% discount on tickets for shows at Suhai Music Hall • Birthday day off • Extended maternity and paternity leave • Education incentive program • Wellness and health campaigns • Benefits club with exclusive discounts and perks • Casual dress code • A work environment we are proud of