Content Editor, Moderator

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

👨🏼‍💻 Content Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Review and analyze user-generated postings and verification details to ensure the legitimacy of users and job listings • Determine when additional information or verification is required and communicate with job posters to collect relevant details • Identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating to senior staff when necessary • Assess user legitimacy using background checks, IDs, independent research, investigations, and other verification materials • Monitor system-generated alerts related to client and job-poster activities and determine appropriate actions • Investigate scam complaints and inappropriate behavior reports and decide whether clients should be removed from the platform • Copy-edit and optimize job posts to align with business objectives • Manage ticket-queue pipelines, prioritize incoming job posts, and optimize content for publication • Source missing information and enter additional job details for publication • Educate and assist clients with marketplace job-posting and application-management tools • Address specialized customer service issues related to casting knowledge • Guide and train clients on casting tools and troubleshoot issues • Collaborate with customer service, account management, and business development departments • Research projects and triage escalated customer-service tickets related to job listings • Review job database reports for jobs requiring attention, recategorization, or early expiration • Assist team members with training, troubleshooting, and escalated cases • Perform other assigned responsibilities and tasks

🎯 Requirements

• Self-directed, efficient, independent worker able to work autonomously • Experience in job listing and Editing is Required • 1-2 years of CSR experience in a BPO setup • Demonstrated experience handling a high volume of specialized content and users • Highly organized, detail- and deadline-oriented • Able to evaluate information and make decisions independently • Advanced written and verbal communication skills, adaptable to various personalities and levels of seniority • Excellent copy editing, fact-checking, proofreading, and research skills • Good data-entry, account management, and client support skills • Technical acuity—able to understand, utilize, and explain online casting/hiring technology • Strong analytical skills—capable of assembling and interpreting data to assess content validity • Knowledge of film, TV, theater, commercial production, performing arts, marketing, and casting, or willingness to learn and understand the complexities of this marketplace is a bonus

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off • Birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program • Experience infinite fun so you can have infinite growth