Data Processor, E-Commerce Background

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Collect, clean, organize, and process sets of basic data from various sources • Validate the accuracy and completeness of the structured datasets • Inserts customer and account data by inputting text based and numerical information from source documents within the time constraint • Opens and maintains customer accounts by recording account information • Prepares work to be accomplished by gathering information and materials • Navigates through a conversation flow to uncover business needs, understand business needs, and position account products as a compelling solution • Maintain data integrity and security • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned

🎯 Requirements

• At least 6months of experience in data entry, data processor or related fields, preferably in a call center environment • Strong communication skills, both verbal and written • Attention to detail • Proficient in using computers and various software applications and data processing tools • Quickbook experience is a plus but not required. • E-commerce background • Knowledge in invoicing, promotions, vouchers is a plus but not required.

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off + birthday leave • Beautiful facility & Free Meals for onsite positions • Opportunities for skills training and personal and professional development • Experience infinite fun so you can have infinite growth.