Data Processor – Healthcare/RX

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🕒 May 4

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Perform precise entry of RX information into the ABS system from digital portal workflows in printed format. • Efficiently handle a workload of approximately 400 RX per day. • Work within a fast-paced environment to meet turnaround times as short as 24 hours. • Review and interpret RX data from multiple sources with varying formats and document quality. • Ensure first-time accuracy to prevent costly production errors and the need for remakes. • Operate strictly within defined SOPs and SLAs to maintain data security and integrity. • Coordinate with the CSR team for escalations or support as workflows are finalized. • Meet or exceed performance targets for all related KPIs while adhering to company policies.

🎯 Requirements

• Prior experience in data entry, data processor, or related fields, preferably in a call center environment. • Strong communication skills, both verbal and written. • Exceptional attention to detail is a hard requirement for this role. • Proficient in using computers and various software applications and data processing tools.

🏖️ Benefits

• Competitive Compensation • Adherence to government-mandated benefits. • Retirement Savings Program with Company Matching. • Life Insurance. • HMO starting on Day 1 • Free Dependents: O ne (1) dependent upon regularization, with an additional second (2) dependent after one year of service. • Paid time off + birthday leave. • Opportunities for skills training and professional development.