Senior Director, Corporate Controller

🕒 July 21

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Architect and oversee the global financial infrastructure, driving high-performance accounting operations and robust financial reporting frameworks • Serve as the liaison to the Executive Team and senior leadership, providing critical insights to inform enterprise-wide business strategy • Direct the enterprise risk management strategy, ensuring regulatory compliance and safeguarding global assets against evolving financial risks • Champion digital transformation initiatives within the finance function to increase efficiency, automation, and decision-support capabilities • Lead complex global M&A integration activities, ensuring seamless financial consolidation and operational alignment • Establish and govern enterprise-wide financial policies that drive fiscal discipline, scalability, and adherence to global accounting standards • Cultivate and mentor a high-performing global finance leadership team, embedding a culture of strategic accountability and continuous professional development • Collaborate with the VP of Finance to define the long-term financial roadmap, focusing on capital efficiency, profitability, and sustainable growth • Oversee audit strategy and complex external auditor relationships, ensuring transparency and superior governance standards

🎯 Requirements

• Bachelor's degree in Accounting, Finance, or a related field with a required CPA certification • Minimum of twelve to fifteen (12–15) years of progressive experience in accounting and finance • At least five to ten (5–10) years in a significant senior leadership capacity within a complex, global environment • Two to three (2–3) years of experience operating at a Director level • Strong understanding of GAAP and financial reporting requirements, with a demonstrated ability to oversee audits and ensure compliance • Proficiency in financial systems and software, with extensive experience using Sage or comparable ERP platforms • High proficiency in the Google Workspace technology ecosystem • Skilled in developing financial models, conducting variance analysis, and driving process improvements across finance functions • Proven expertise in financial analysis, budgeting, forecasting, and data-driven decision-making within complex organizational structures • Excellent communication and interpersonal skills with the ability to influence and engage senior leadership, stakeholders, and cross-functional teams • Demonstrated strength in team leadership, delegation, and coaching, fostering high performance and accountability • Analytical mindset with a strong problem-solving orientation and the ability to manage change in a dynamic business environment • Must be available to work during US EST business hours with some flexibility and necessary schedule overlap • Nice-to-haves: MBA or Master's degree in Accounting/Finance, and prior experience in a global BPO setup

🏖️ Benefits

• Competitive compensation designed to recognize your experience, contributions, and impact • Retirement Savings Program with Company Matching to help support your long-term financial goals • Life insurance coverage • HMO coverage starting on Day 1 • Free dependent coverage, with one (1) dependent covered upon regularization and a second (2) dependent added after one year of service • Paid time off plus birthday leave so you can rest, recharge, and celebrate your special day • Opportunities for skills training and personal and professional development to support your continued growth